Last updated: 06 Jan 2021
We respect your privacy and are committed to protecting your personal information. We do not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.
Collection of Your Personal Information
Personal information about you is used strictly for limited purposes. From time to time, we will collect information about you such as your name, email address, phone number, address, state, postcode, the date, and time of your visit and the information downloaded concerning the matters on which you seek our services. This information is collected when you give it to us directly by fill out the online form from our website, or when you use our services.
Use of Your Personal Information
We use clients’ personal information to provide them with disability services in their home. We also use clients’ personal information for other purposes including job applicants and contractors to assess their suitability to perform the duties required and deliver services to our clients.
Other than described above, we will not disclose your personal information without your consent. We endeavour to take all reasonable steps to keep secure any information, which we hold, about you and to keep your information securely. We holds personal information in a number of ways, including in hard copy documents, electronic databases, email contact lists, and in paper files held in drawers and cabinets. Paper files may also be archived in boxes and stored offsite in secure facilities.
From time to time, we may engage third party contractors to carry out work for us. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that we have supplied personal information to the contractor.
We have procedures in place to protect your privacy and your information is stored in secure server locate in Australia. We are continually upgrading these systems and reviewing our procedures to ensure the highest standard of security is used to protect your personal information.
However, notwithstanding the highest standards of care that we take with security. We can not be held responsible for events arising from unauthorised access to your personal information.
Third Party Websites
Feedback and complaints
If individuals have a complaint about how we has collected or handled their personal information. If you believe, we have breached this policy or your rights under the Privacy Act 1988.
To lodge a complaint, please email to firstname.lastname@example.org or post to 3 Jackman Court, Wyndham Vale VIC 3024.
We will promptly acknowledge receipt of your complaint and we will endeavour to deal with your complaint and to provide you with a response within a reasonable time following receipt of your complaint. In most cases, we expects that complaints will be investigated and a response provided within 21 days of receipt of the complaint. If the matter is more complex and the investigation may take longer, we will write and let the complainant know, and tell them when we expects to provide a response.
We reserve the right to verify the information of the person making the complaint and may seek further information from the complainant in connection with the complaint.
Customers, whom we holds information, can contact us if you have any queries about your personal information.
Address: 3 Jackman Court, Wyndham Vale VIC 3024
Phone: 0481 799 734 or 0422 204 447